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1- Exchange (within 7 days):
1- Without prejudice to the provisions of contractual and regulatory guarantees, the consumer has the right to exchange the product provided to them by the store within the seven days following the date of receipt of the product, and they do not have the right to exchange the product after the seven days have passed.

2- To exchange the product, it must be in good condition and the consumer must not have used the product or benefited from it. The store has the right to inspect the product before exchanging it to ensure its condition. The consumer bears the shipping cost if they wish to exchange the product. In the case of international exchanges, the consumer bears the full shipping costs and the delivery of the product to the shipping company. If there are defects or errors, the consumer will be compensated.

-The consumer is not entitled to exchange the product in the following cases –

1- If the product was manufactured based on the consumer's request or according to specifications set by them, this excludes products that are defective or that do not meet the specifications set by the consumer.

2- Return (within 7 days):
1- Without prejudice to the provisions of contractual and regulatory guarantees, the consumer has the right to terminate the contract and return the product provided to them by the store within the seven days following the date of receipt of the product, and they do not have the right to return the product after the seven days have passed.

2- It is a condition for returning the product that the product is in good condition and that the consumer has not used the product or benefited from it. The store has the right to inspect the product before returning it to ensure its condition.

3- The consumer bears the costs associated with the return process, and in the case of an international return, the consumer bears the full shipping costs and the delivery of the product to the shipping company. In the event of defects or errors, the consumer will be compensated.

  • The consumer is not entitled to return the product in the following cases –

1- If the product was manufactured based on the consumer's request or according to specifications set by them, this excludes products that are defective or that do not meet the specifications set by the consumer.

3- Order steps:

  • Contacting customer service via email or phone.
  • Providing us with the order number and pictures of the product in case of a defect.
  • After approval, arrangements will be made to pick up the product from your location.

4- Exceptions:

  •  The following products cannot be returned or exchanged:
  • Open or used products.
  • Custom-made goods.
  • Some health or sensitive products.
  1. Fees:
    If the exchange or return is due to our mistake, we cover all the costs. In other cases, shipping fees may be deducted from the refund amount.

Our goal is to provide a reliable and comfortable shopping experience. We are always here to serve you.